We are a resale marketplace, not a box office or venue. Ticket prices may be below or above face value.
June 3, 2026
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Additional FIFA Terms and Conditions
Note that by using your ticket(s) to access a FIFA Club World Cup 2025™ match you agree to comply with following terms and conditions and code of conduct imposed by FIFA the event organiser:
Any breach of these terms and conditions by you, or any person you hold a ticket on behalf of, may lead to cancellation of your ticket(s) by FIFA.
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PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS (“T&Cs”) CAREFULLY. THESE T&Cs INCLUDE A WAIVER OF JURY TRIALS, A CLASS ACTION WAIVER AND A BINDING ARBITRATION AGREEMENT, INCLUDING MASS ARBITRATION PROCEDURES, TO RESOLVE DISPUTES. ACCORDINGLY, UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT, THESE T&Cs LIMIT THE REMEDIES THAT MAY BE AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. PLEASE CAREFULLY REVIEW THE SECTION TITLED "DISPUTE RESOLUTION" FOR MORE INFORMATION.
1. Your Acceptance of These Terms and Conditions
These T&Cs govern the use of the website(s) and/or mobile application(s) that link to these T&Cs (such website(s) and/or application(s), collectively, the “Site”), and apply to all users visiting and/or using the Site and/or any services, products and/or resources available or enabled via the Site (each a “Service” and collectively, the “Services”).
These T&Cs constitute a binding legal agreement between you and the entity that owns and operates the Site (the “Site Owner,” or, as applicable, “we,” “us,” “our”). By using the Site, you agree to these T&Cs. If you do not agree to these T&Cs, then you should not use the Site or the Services.
These T&Cs expressly incorporate the Site Owner’s Privacy Policy (available for viewing in the “Privacy Policy” link on the home page of the Site).
These T&Cs expressly incorporate the Site Owner’s Privacy Policy (available for viewing in the “Privacy Policy” link on the home page of the Site).
All references to “you” or “your,” as applicable, mean the person who accesses or uses the Site in any manner, and each of your heirs, assigns, and successors. If you use the Site on behalf of an entity, organization, or company, then you represent and warrant that you have the authority to bind that entity to these T&Cs; and your acceptance of these T&Cs will be deemed an acceptance by that entity, and all references to “you” and “your” herein shall refer to that entity.
Your use of, and participation in, certain Services may be subject to additional terms (“Supplemental Terms”) and such Supplemental Terms will either be listed in these T&Cs or will be presented to you for your acceptance when you sign up to use the applicable supplemental Service. If these T&Cs are inconsistent with the Supplemental Terms, the Supplemental Terms shall control with respect to such Service. The seT&Cs and any applicable Supplemental Terms are referred to herein as the “Terms.”
These T&Cs are subject always to applicable law, and do not purport to supersede or limit any applicable laws or regulations.
Special Notice to Ticket Buyers for Events in Ontario and British Columbia, Canada: In addition to all rights you may have under these T&Cs and other applicable laws and regulations, and notwithstanding anything to the contrary herein (including in Sections 2.e., f. and g. and 5.d. below), in accordance with the Ontario Ticket Sales Act, 2017 and the British Columbia Ticket Sales Act, 2019, if you buy a Ticket that provides admission to an event located in Ontario or British Columbia, Canada, you will be entitled to a full refund (i) if such event is cancelled before such Ticket can be used; (ii) if such Ticket does not grant you admission to such event; (iii) if such Ticket is counterfeit; (iv) if such Ticket does not match its description as advertised or as represented to you; (v) if such Ticket is cancelled by the primary ticket seller because it was purchased through the use of prohibited software intended to circumvent a security measure, access control system, or other measure, control, or system used to ensure an equitable ticket buying process; or (vi) in such other circumstances as determined in our sole discretion.
Special Notice to Ticket Buyers for Events in Ontario and British Columbia, Canada: In addition to all rights you may have under these T&Cs and other applicable laws and regulations, and notwithstanding anything to the contrary herein (including in Sections 2.e., f. and g. and 5.d. below), in accordance with the Ontario Ticket Sales Act, 2017 and the British Columbia Ticket Sales Act, 2019, if you buy a Ticket that provides admission to an event located in Ontario or British Columbia, Canada, you will be entitled to a full refund (i) if such event is cancelled before such Ticket can be used; (ii) if such Ticket does not grant you admission to such event; (iii) if such Ticket is counterfeit; (iv) if such Ticket does not match its description as advertised or as represented to you; (v) if such Ticket is cancelled by the primary ticket seller because it was purchased through the use of prohibited software intended to circumvent a security measure, access control system, or other measure, control, or system used to ensure an equitable ticket buying process; or (vi) in such other circumstances as determined in our sole discretion.
PLEASE NOTE THAT THESE T&Cs ARE SUBJECT TO CHANGE BY SITE OWNER IN ITS SOLE DISCRETION AT ANY TIME. WE ENCOURAGE YOU TO REVIEW THESE T&Cs EACH TIME YOU VISIT THE SITE TO ENSURE YOU ARE FAMILIAR WITH THE THEN-CURRENT TERMS AND CONDITIONS. If you do not agree to these T&Cs, you should stop using the Site and/or the Services. Otherwise, your continued use of the Site and/or the Services constitutes your acceptance of these T&Cs.
2. Buying Tickets on the Site
- Ticket Marketplace. The Site includes an online ticket resale marketplace that enables users of the Site to buy tickets and other items related to live events (each such ticket and/or other related item, a “Ticket”). As a ticket resale marketplace, the Site acts as an intermediary between ticket buyers and ticket resellers. The buyer of a Ticket is sometimes referred to in these T&Cs as a “Buyer.” The reseller of a Ticket is sometimes referred to in these T&Cs as a “Seller.” The buyer of a Ticket is sometimes referred to in these T&Cs as a "Buyer".
- No Endorsement. Unless otherwise expressly stated on the Site, the display of Tickets on the Site does not in any way imply, suggest or constitute an endorsement by us of those Tickets or the events they relate to, or any sponsorship of us by the promoters of those events, or any other affiliation between those event promoters and us.
- Ticket Prices. Sellers set the prices for Ticket listed on the Site, which may be at, above or below the original or “face value” price of the Ticket, unless otherwise provided by applicable law. Unless the face value per Ticket is specified on the Site or otherwise required by applicable law, the Sellers have not provided face value per Ticket. All prices for Tickets are displayed and processed in United States Dollars, unless otherwise required by applicable law.
- Your Obligations as a Ticket Buyer. As a Buyer, you are solely responsible for completing all transactions in connection with your purchase of Tickets, including the payment of the purchase price and all applicable fees. By committing to purchase a Ticket, you are entering into a binding contract to purchase the applicable Ticket. You cannot change or cancel Ticket orders after the sale is complete.
- Final Sale. ALL SALES ARE FINAL. Except in the limited circumstances outlined in subsection f. below or as otherwise provided by applicable law, the Buyer will have no rights to any refunds, exchanges, credits, cancellations or returns.
- Refund Scenarios. The Buyer will have the right to a refund on Tickets purchased via the Checkout Services in the following scenarios: (i) if the event is cancelled, (ii) if the Tickets purchased are not valid for entry or (iii) the Tickets do not conform to the description of the Tickets as offered on the Checkout Page. For clarity, any refund will be net of any delivery charges, in cases where there is a delivery charge and the Tickets have already been delivered.
- Postponed or Rescheduled Events. If the Buyer purchases Tickets for an event that is postponed or rescheduled (i.e., if the Tickets remain valid for entry), the Buyer will not be entitled to a refund.
- Additional Terms: All transactions relating to your purchase of Tickets on the Site are subject to the following:
- Agreement to Supply Complete and Accurate Information. You agree to supply all applicable information necessary to complete your order and arrange for delivery of Tickets, including, but not limited to, email address and physical address (if applicable). You will be responsible for any errors made when providing such information, and understand that such errors may result in (A) delays in processing the order or delivering the Tickets or (B) cancellation of order.
- Seat Locations. The listings for Tickets on the Site and the Checkout Page will indicate seat locations by section and row, but not necessarily by specific seat number (unless the Tickets are for a “General Admission” or “Standing Room Only” event or section). However, if the Buyer purchases two (2) or more Tickets in a single transaction, those Tickets will be for contiguous seat numbers.
- Special Conditions on Tickets. The listings for certain Tickets may include notes to disclose special conditions associated with those Tickets to anyone browsing those listings prior to purchase. These notes may indicate specific conditions relating to seat location such as obstructed view, partial view, limited view, side view, behind the orchestra, mezzanine, behind the stage, etc. These notes may also include age restrictions. When disclosed in the notes, these conditions shall be deemed to be known by the Buyer prior to purchase, and are not grounds for any refund or exchange.
- Ticket Limits. You will be subject to any applicable limits on the number of Tickets that a single customer may purchase. You will be advised of any such limits during the purchase process, or by a system limitation on the number of Tickets you may purchase during your online session. Tickets purchased for an event during multiple online sessions via the Service may be totaled to ensure that any applicable limits are not exceeded. Each account on the Site must be linked to a unique individual, and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits for a particular event, Site Owner may cancel, without notice, any or all Ticket purchase transactions made by you for such event and return the Tickets to Site Owner, in addition to prohibiting your Ticket purchasing abilities for the event.
- Prohibition on Use of Ticket Bot Technology. You may not attempt to conceal your identity by using multiple Internet Protocol addresses or email addresses, or by any other means, to conduct Ticket transactions on the Site. You may not use ticket bot technology to search for, reserve, or purchase Tickets through the Site. For the avoidance of doubt, this specifically prohibits you from using automated ticket purchasing software on the Site, and prohibits you from circumventing any security measure, access control system, or other technological control or measure on the Site that is used to enforce posted event Ticket purchasing limits or to maintain the integrity of posted online Ticket purchasing order rules.
- Original Ticket Price. We may provide the original ticket price for a Ticket being sold on the Site prior to purchase, in accordance with applicable law. As a Buyer, you acknowledge and understand that (A) we can only provide the original price if we have access to the information, and (B) in the event we receive this information from a third party, we do not independently verify the accuracy of such information.
- Order Confirmation by Seller. All orders for Tickets placed via the Site are subject to confirmation by the Seller.
- Comparable or Better Tickets. If a Buyer orders Tickets for seat locations that are no longer available at the price or in the quantity specified at the time the order is received, the Seller may fill the order with comparable or better seat locations, if available at the same price. If no “comparable or better” seat locations are available at the same price, then either (A) the Buyer’s credit card will not be charged in the first instance or (B) the entire transaction amount will be refunded to the Buyer (if the credit card was charged); and in either case, the Buyer will be notified that the purchase request has been rejected.
- Ticket Availability / Speculative Selling. Site Owner does not guarantee that every Ticket listed on the Site is available for purchase and delivery. Without limiting the foregoing, some Sellers may offer Tickets for sale, even though they may not own them or have them in their possession at the time the Tickets are listed for sale or sold via the Site. If you purchase Tickets and the Seller is unable to deliver those Tickets to you in advance of the applicable event, then the Seller will either provide you with comparable or better Tickets (see subsection vii. above) or issue a full refund to you (via your payment method on file).
- Transferability of Tickets. Tickets may (or may not) be transferable. In certain cases, the transferability of Tickets may be indicated in the ticket listing on the Site and/or on the Tickets themselves and/or on the confirmation page or email issued upon completion of your purchase.
- Event Listing Information. Site Owner does not guarantee the accuracy of event-related information on the Site, including, without limitation, information with respect to event name, event location or venue, event start time, or event date. Event start times are subject to change without notice. Changes relating to an event (including, without limitation, location or venue, start time, date, performer list, performance type, length of event, and amenities included in a ticket package) may be made at the discretion of the parties responsible for the event. Buyer understands that all such parties are unaffiliated with Site Owner; and Site Owner has no control over, and shall have no liability for, any such event-related changes. For clarity, Buyer shall not be entitled to any refunds, exchanges, credits, cancellations or returns in connection with any such event-related changes.
- Compliance with Venue Rules and Policies. Buyer agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. If Buyer or its invitees are ejected from the event or denied entry for failure to abide by the venue's rules and policies, Buyer shall be subject to all applicable fines and legal or other expenses associated with the ejection. In addition, Buyer shall not be entitled to any refunds, exchanges, credits, cancellations or returns in such circumstance. Further, Buyer will indemnify and hold harmless Site Owner and the Seller for any and all losses, costs, liabilities, expenses and damages (including reasonable attorneys’ fees and disbursements) arising out of such ejection, denial of entry, and/or failure to follow venue rules.
3. Purchase Price / Fees and Charges / Taxes
The Buyer will pay the purchase price, togehter with any applicable service fees, delivery charges, credit card surcharges and taxes for all Tickets purchased via the Site.
- Purchase Price. The purchase price of each Ticket means the price of such Ticket as listed for sale on the Site.
- Service Fees and Delivery Charges. Site Owner and/or Seller may charge a Service Fee and/or Delivery Charge in respect of each order, to cover their costs and labor associated with ticket operations, fulfillment and delivery, and customer service, subject always to applicable laws.
- Taxes. If required pursuant to applicable law, Buyer will also be required to any and all sales and/or use excise taxes due in connection with the sale of Tickets via the Site.
4. Payment
a. Buyer-Designated Payment Card. As a condition of establishing an account on and/or purchasing Tickets via the Site, you must provide Site Owner with a valid credit card or debit card (Visa, MasterCard, or any other issuer accepted by us) (a “Buyer-Designated Payment Card”), including all associated and requisite payment information (e.g., card number, name on card, expiration date, CVV, billing ZIP, etc.). You agree to notify Site Owner immediately of any change in any applicable and requisite information related to a Buyer-Designated Payment Card.
b. Authorization to Charge. The Buyer-Designated Payment Card will be used to pay all amounts payable by Buyer in connection with Buyer’s Ticket purchases via the Site. Without limiting the foregoing, by providing Site Owner with a Buyer-Designated Payment Card and placing an order for Tickets via the Site, you agree (as a Buyer) that Site Owner and/or Seller shall be authorized to charge the Buyer-Designated Card for all amounts due immediately upon placement of each order, without any additional notice to or consent from you.
c. Disputed Charges. By placing an order, (i) you acknowledge that sales are subject to Site Owner’s final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Site Owner does not offer “buyer’s remorse” refunds; and (iii) you authorize Site Owner to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. You will not seek a “chargeback” from a payment card issuer directly on legitimate charges (i.e., where Site Owner’s refusal to refund or credit a ticket purchase conformed to these posted sale terms). If you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, then Site Owner will have the right to (x) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings, (y) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and (z) prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. Site Owner may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute.
d. International Orders. Orders for Tickets place from outside the United States may be subject to delayed processing and/or delivery. Any Buyer placing an order on the Site from outside the United States may wish to contact their credit card company or financial institution prior to placing the order, to prevent unnecessary delays or holds. Neither Site Owner nor Seller shall be responsible for delays, holds, or any extra fees associated with placing an order for Tickets from outside the United States.
e. Fraud Precaution. To protect Buyer from fraud, Buyer may be required to provide additional proof of identify on any order. Proof of identity may include, without limitation, a signed credit card authorization and/or photocopies of driver’s license or passport.
5. Delivery of Tickets
a. Ticket Format. Tickets will be delivered to the Buyer in the format designated by the Seller (which may include, for example, digital formats [such as static barcode, rotating barcode, QR code or PDF], physical/hard stock, etc.).
b. Delivery of Digital Tickets. For Tickets in a digital format (such as static barcode, rotating barcode, QR code or PDF), Tickets will be delivered to Buyer in the customary digital delivery method used for that digital format (e.g., email, in-app transfer, etc.). Buyer understands and acknowledges that certain Tickets may require Buyer to download and install a third party mobile app (e.g., Ticketmaster mobile app, MLB Ballpark app) in order to receive and access those Tickets.
c. Delivery of Physical (Hard Stock) Tickets. For Tickets in physical (hard stock) format, Tickets will be delivered to Buyer via the delivery method selected by Buyer for the applicable order. However, some Tickets may only be available for local pickup or will call. Tickets are generally shipped promptly following the date of purchase; however, the shipment date for some Tickets may occur later (e.g., when Tickets have not yet been made available to the Seller). In most cases, the checkout page on the Site will indicate the estimated ship date for Tickets.
d. Tickets Not Valid for Entry. If Tickets purchased via Checkout Services are not valid for entry, and the Buyer provides Company with written proof of such fact (as confirmed in writing by the venue,) within ten (10) days of the event, then Company will investigate Buyer's claim. If Company, in its reasonable discretion, determines that the Tickets were not valid for entry, then Buyer will receive a refund in accordance with Section 2.f. above, as Buyer’s sold remedy.
6. Ownership of the Site and Its Content
The Site and any content embodied in the Site contains proprietary content, information and material that is protected by applicable intellectual property and other laws, including copyright. All content and related intellectual property rights are the sole and exclusive property of Site Owner or its licensor. Except as otherwise provided herein, no content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means without our express prior written permission. All rights not expressly granted by Site Owner in these T&Cs are expressly reserved.
7. User Conduct / Rules and Prohibitions
To the extent you provide personal information to Site Owner, you agree that it will be true, accurate, current, and complete and that you will update all personal information as necessary. Please see our Privacy Policy (available for viewing in the “Privacy Policy” link on the home page of the Site) for more information regarding information Site Owner collects, and how we use and share that information.
While using the Site you agree to comply with all applicable laws, rules, and regulations. You further agree that you will not:
- Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;
- Use any automated system including but not limited to robots, spiders, offline readers, or scrapers to access the Site for any purpose without Site Owner’s prior written approval;
- In any manual or automated manner copy copyrighted text, or otherwise misuse or misappropriate information of content on the Site including, but not limited to, for use on a mirrored, competitive, or third-party site;
- Take any action that (a) may unreasonably encumber the Site’s infrastructure; (b) interferes or attempts to interfere with the proper working of the Site; (c) bypasses measures that are used to prevent or restrict access to the Site; (d) circumvents, disables, or otherwise interferes with security features of the Site; (e) distributes viruses or any other technologies that may harm the Site or others; or (f) uses the Site in a way that violates any copyrights, trade secrets, or other rights of any third party, including privacy or publicity rights;
- Copy, reproduce, distribute, publish, display, perform, transmit, stream, broadcast, use, display, mirror, frame or utilize framing techniques to enclose the Site, or any portion thereof, unless and solely to the extent Site Owner makes available the means for embedding any part of the Site;
- Alter, modify, create derivative works of, sell, license, or in any way exploit any part of the Site unless expressly permitted by Site Owner;
- Violate any applicable law in your use of the Site; or
- Attempt to indirectly undertake any of the foregoing.
Your license to use the Site as provided in these T&Cs shall automatically terminate if you violate any of these restrictions; and in such event, Site Owner may terminate your license and access to the Site at any time. We further reserve all rights and remedies available to us.
8. Communications
We may send you emails (including promotional emails) concerning products and/or services offered by Site Owner and its affiliates, including as to Tickets that you purchase and/or ticket listings that you browse on the Site. You may opt-out of promotional emails by following the “Unsubscribe” instructions in a promotional email.
9. Disclaimers
YOUR USE OF THE SITE AND/OR THE SERVICES IS AT YOUR SOLE RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS SITE OR ITS CONTENT, OR ANY PRODUCT OR SERVICE AVAILABLE ON OR PROMOTED THROUGH THE SITE. THE SITE AND ALL OF ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, SITE OWNER, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS AND LICENSORS DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, ARISING BY STATUTE, CUSTOM, COURSE OF DEALING, COURSE OF PERFORMANCE OR IN ANY OTHER WAY, WITH RESPECT TO THE SITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES AVAILABLE OR PROMOTED THROUGH THE SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SITE OWNER, ITS AFFILIATES, AND THEIR SERVICE PROVIDERS AND LICENSORS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES (A) OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) RELATING TO THE SECURITY OF THE SITE; (C) THAT THE CONTENT OF THE SITE IS ACCURATE, COMPLETE OR CURRENT; OR (D) THAT THE SITE OWNER WILL OPERATE SECURELY OR WITHOUT INTERRUPTION OR ERROR.
WE DO NOT REPRESENT OR WARRANT THAT THE SITE, ITS SERVERS, OR ANY TRANSMISSIONS SENT FROM US OR THROUGH THE SITE WILL BE FREE OF ANY HARMFUL COMPONENTS (INCLUDING VIRUSES).
WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES AGAINST THE POSSIBILITY OF DELETION, MIS-DELIVERY OR FAILURE TO STORE COMMUNICATIONS, PERSONALIZED SETTINGS, OR OTHER DATA. YOU ACCEPT THAT SITE OWNER, ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND OTHER REPRESENTATIVES SHALL HAVE THE BENEFIT OF THIS PARAGRAPH 9.
APPLICABLE LAW MAY NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES, SO ALL OR PART OF THIS SECTION MAY NOT APPLY TO YOU.
10. Limitation of Liability
NOTWITHSTANDING ANYTHING TO THE CONTRARY EXPRESSED OR IMPLIED HEREIN:
a. COMPANY IS NOT RESPONSIBLE FOR ANY ERROS OR OMISSIONS IN THE CONTENT AVAILABLE ON THE CHECKOUT PAGE OR IN THE PROVISIONS OF THE CHECKOUT SERVIES, OR FOR DAMAGES ARISING FROM THE USE OR PERFORMANCE OF THE HECKOUT PAGE AND/OR THE CHECKOUT SERVICES.
b. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAES (INCLUDING FOR PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, REPUTATION, USE OR OTHER ECONOMIC ADVANTAGE, WHETHER COMPANY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAES.
c. COMPANY'S MAXIMUM LIABILITY IN CONNECTION WITH ANY AND ALL CLAIMS WHICH MAY BE ASSERTED BY YOU RELATING TO YOUR USE OF THE CHECKOUT PAGE AND/OR THE CHECKOUT SERVICES SHALL BE THE GREATER OR (I) THE TOTAL AMOUNT PAID BY YOU TO COMPANY, IF ANY, IN CONNECTION WITH YOUR USE OF THE CHECKOUT PAGE AND/OR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE, OR (B) $200.
d. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM, NATURE OR TYPE OF CLAIM OR CAUSE OF ACTION ASSERTED BY YOU, WHETHER IN CONTRACT, TORT OR OTHERWISE, AND SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT, REGARDLESS OF THE REASON FOR SUCH TERMINATION.
a. COMPANY IS NOT RESPONSIBLE FOR ANY ERROS OR OMISSIONS IN THE CONTENT AVAILABLE ON THE CHECKOUT PAGE OR IN THE PROVISIONS OF THE CHECKOUT SERVIES, OR FOR DAMAGES ARISING FROM THE USE OR PERFORMANCE OF THE HECKOUT PAGE AND/OR THE CHECKOUT SERVICES.
b. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAES (INCLUDING FOR PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, REPUTATION, USE OR OTHER ECONOMIC ADVANTAGE, WHETHER COMPANY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAES.
c. COMPANY'S MAXIMUM LIABILITY IN CONNECTION WITH ANY AND ALL CLAIMS WHICH MAY BE ASSERTED BY YOU RELATING TO YOUR USE OF THE CHECKOUT PAGE AND/OR THE CHECKOUT SERVICES SHALL BE THE GREATER OR (I) THE TOTAL AMOUNT PAID BY YOU TO COMPANY, IF ANY, IN CONNECTION WITH YOUR USE OF THE CHECKOUT PAGE AND/OR THE SERVICES DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE, OR (B) $200.
d. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM, NATURE OR TYPE OF CLAIM OR CAUSE OF ACTION ASSERTED BY YOU, WHETHER IN CONTRACT, TORT OR OTHERWISE, AND SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT, REGARDLESS OF THE REASON FOR SUCH TERMINATION.
11. Third-Party Links and Services
The Site may provide information and content provided by third parties and links to third-party websites or resources. We are not responsible for the availability of such external sites or resources, and do not control, endorse, or sponsor and are not responsible or liable for (i) any content, advertising, products, or other materials on or available from such sites or resources, (ii) any errors or omissions in these websites or resources, or (iii) any information handling practices or other business practices of the operators of such sites or resources. You further acknowledge and agree that Site Owner shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any linked sites or resources. Your interactions with such third parties will be governed by the third parties’ own terms of service and privacy policies, and any other similar terms.
12. Modification and Discontinuation of the Site
We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently, the Site (or any portion thereof) and/or the information, materials, products and/or services available through this Site (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party in such event.
13. Dispute Resolution.
PLEASE READ THIS SECTION CAREFULLY. THIS SECTION CONTAINS PROVISIONS FOR THE RESOLUTION OF DISPUTES THROUGH BINDING ARBITRATION. THIS SECTION ALSO CONTAINS A WAIVER OF JURY TRIAL, A CLASS ACTION WAIVER, AND MASS ARBITRATION PROCEDURES.
a. Agreement to Arbitrate. To the fullest extent permissible by law, with the exception of disputes pertaining to Company’s intellectual property rights and certain statutory claims that, pursuant to law, are not arbitrable, any dispute of any kind between you and us arising out of or relating to these T&Cs or your use of the Checkout Page and/or the Checkout Services that cannot be resolved informally (a “Dispute”) shall be resolved by binding arbitration pursuant to these exclusive dispute resolution procedures (the “Arbitration Agreement”), except that either you or we may assert claims in small claims court. Binding arbitration means that an arbitrator, and not any federal, state, or local court or agency, will have exclusive authority to hear and resolve all such claims and disputes.
b. Right to Opt-Out: You have the right to opt out of and not be bound by the Arbitration Agreement by sending written notice, signed by you, of your decision to opt out to or by mail to Victory Live, Inc., Attn: Legal, 3060 Peachtree Rd. NW, Suite 1625, Atlanta, GA 30305 (the “Notice Address”). The notice must be sent within 30 days of the date posted at the top of these T&Cs or your first use of the Checkout Services, whichever is later; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of the Arbitration Agreement. If you opt out of the Arbitration Agreement, then neither you nor Company will be bound by the Arbitration Agreement with respect to Disputes between you and Company; and you and Company may seek to have those Disputes adjudicated in a trial by judge, as permitted by applicable law. For clarity, if you opt out of the Arbitration Agreement, you will not be opting out of any other provisions of these T&Cs (including, without limitation, the waiver of jury trial and class action waiver); and you agree to be bound by all other provisions of these T&Cs, which shall remain in effect, as permitted by applicable law.
c. Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written claim notice ("Claim Notice") that includes all of the following information: (1) your name, telephone number, mailing address, and email address where you can be reached; (2) the name, telephone number, mailing address, and e-mail address of your counsel, if any; (3) a description of the nature or basis of the Dispute; and (4) the specific relief sought. Claim Notices to Company shall be sent to the Notice Address. For any claim or dispute that we initiate, we will send a Claim Notice to the email address associated with your use of the Checkout Page and/or Checkout Services. The Claim Notice must be provided on an individualized basis. You and Company agree to personally meet and confer, via telephone or videoconference, to attempt to resolve the Dispute. If either party is represented by counsel, that party’s counsel may participate in the conference, but the party shall also personally attend the conference, unless the party receiving the Claim Notice states in writing that the other party is not required to personally attend. If the Dispute is not resolved within thirty (30) days after the telephone or videoconference occurs, you and Company agree to resolve any remaining Dispute through further informal discussions or one of the formal dispute resolution provisions below.
The Notice Requirement and Informal Dispute Resolution procedure in this Section is a prerequisite and condition precedent to commencing any formal dispute resolution proceeding,\ unless exempted by law. The parties agree that any relevant limitations period and filing fees or other deadlines will be tolled while the parties engage in this informal dispute resolution procedure. Notwithstanding anything to the contrary in this Arbitration Agreement, a court of competent jurisdiction shall have authority to enjoin the filing or prosecution of a lawsuit or arbitration if these requirements have not been met.
d. Arbitration and Mass Arbitration Procedures and Rules. Arbitration will be administered by JAMS Mediation, Arbitration, and ADR Services (“JAMS”), in accordance with the JAMS Streamlined Arbitration Rules and Procedures and, if 15 or more similar claims are filed by claimants represented by the same counsel or counsel acting in coordination, the JAMS Mass Arbitration Procedures & Guidelines (collectively, “JAMS Rules”); provided that in the event of a conflict between the JAMS Rules and these T&Cs, these T&Cs will be controlling. The JAMS Rules are available at . The arbitration shall be conducted by a single, neutral arbitrator. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Each party shall bear its own costs (including attorneys’ fees) and disbursements arising out of the arbitration. Unless otherwise agreed, all arbitration proceedings shall be held in English.
c. Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written claim notice ("Claim Notice") that includes all of the following information: (1) your name, telephone number, mailing address, and email address where you can be reached; (2) the name, telephone number, mailing address, and e-mail address of your counsel, if any; (3) a description of the nature or basis of the Dispute; and (4) the specific relief sought. Claim Notices to Company shall be sent to the Notice Address. For any claim or dispute that we initiate, we will send a Claim Notice to the email address associated with your use of the Checkout Page and/or Checkout Services. The Claim Notice must be provided on an individualized basis. You and Company agree to personally meet and confer, via telephone or videoconference, to attempt to resolve the Dispute. If either party is represented by counsel, that party’s counsel may participate in the conference, but the party shall also personally attend the conference, unless the party receiving the Claim Notice states in writing that the other party is not required to personally attend. If the Dispute is not resolved within thirty (30) days after the telephone or videoconference occurs, you and Company agree to resolve any remaining Dispute through further informal discussions or one of the formal dispute resolution provisions below.
The Notice Requirement and Informal Dispute Resolution procedure in this Section is a prerequisite and condition precedent to commencing any formal dispute resolution proceeding,\ unless exempted by law. The parties agree that any relevant limitations period and filing fees or other deadlines will be tolled while the parties engage in this informal dispute resolution procedure. Notwithstanding anything to the contrary in this Arbitration Agreement, a court of competent jurisdiction shall have authority to enjoin the filing or prosecution of a lawsuit or arbitration if these requirements have not been met.
d. Arbitration and Mass Arbitration Procedures and Rules. Arbitration will be administered by JAMS Mediation, Arbitration, and ADR Services (“JAMS”), in accordance with the JAMS Streamlined Arbitration Rules and Procedures and, if 15 or more similar claims are filed by claimants represented by the same counsel or counsel acting in coordination, the JAMS Mass Arbitration Procedures & Guidelines (collectively, “JAMS Rules”); provided that in the event of a conflict between the JAMS Rules and these T&Cs, these T&Cs will be controlling. The JAMS Rules are available at . The arbitration shall be conducted by a single, neutral arbitrator. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Each party shall bear its own costs (including attorneys’ fees) and disbursements arising out of the arbitration. Unless otherwise agreed, all arbitration proceedings shall be held in English.
e. Time Limits. To the fullest extent permitted under applicable law, if you or Company pursues arbitration, the arbitration demand must be filed within one (1) year of the date the claim accrued.
f. Authority of Arbitrator. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Company.
g. Governing Law: The Federal Arbitration Act (“FAA”) governs this Arbitration Agreement in all respects. State arbitration laws do not govern in any respect. Further, you and Company each agree that these T&Cs evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. To the extent state law applies, these T&Cs and any Disputes arising out of or related to your use of the Checkout Services shall be governed by the laws of the State of Georgia without respect to conflict of law principles.
h. Venue and Jurisdiction if Arbitration Agreement Unenforceable or Invalid. If the agreement to arbitrate is held to be unenforceable or invalid for any reason, any litigation against Company shall be commenced only in a federal or state court located within Fulton County, Georgia; and you and Company each consent to the jurisdiction of those courts for such purposes. In any event, the waiver of jury trial and the class action waiver set forth below will continue to apply to the fullest extent permitted by law.
i. Waiver of Jury Trial. EACH OF YOU AND COMPANY HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO A TRIAL BY JURY TO RESOLVE DISPUTES OR CLAIMS BETWEEN THEM, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
j. Class Action Waiver. YOU AND COMPANY ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS AND DISPUTES ARISING OUT OF OR RELATING TO THESE T&Cs AND/OR YOUR USE OF THE CHECKOUT PAGE AND/OR THE CHECKOUT SERVICES WILL BE HANDLED ON AN INDIVIDUAL BASIS, AND NOT ON A CLASS, CONSOLIDATED OR JOINT BASIS. WITHOUT LIMITING THE FOREGOING, EACH OF YOU AND COMPANY HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO FILE, PURSUE OR SEEK TO RESOLVE DISPUTES OR CLAIMS VIA CLASS ACTION, OR CLASS OR REPRESENTATIVE ARBITRATION TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
j. Class Action Waiver. YOU AND COMPANY ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL CLAIMS AND DISPUTES ARISING OUT OF OR RELATING TO THESE T&Cs AND/OR YOUR USE OF THE CHECKOUT PAGE AND/OR THE CHECKOUT SERVICES WILL BE HANDLED ON AN INDIVIDUAL BASIS, AND NOT ON A CLASS, CONSOLIDATED OR JOINT BASIS. WITHOUT LIMITING THE FOREGOING, EACH OF YOU AND COMPANY HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO FILE, PURSUE OR SEEK TO RESOLVE DISPUTES OR CLAIMS VIA CLASS ACTION, OR CLASS OR REPRESENTATIVE ARBITRATION TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
If there is a final judicial determination that applicable law precludes enforcement of any portion of the foregoing wavier as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) shall be severed from the arbitration and may be brought in court and not in arbitration. The parties agree, however, that any adjudication of claims or remedies not subject to arbitration shall be stayed pending the outcome of any arbitrable claims and remedies.
k. Confidentiality as to Arbitration. All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce these T&Cs (including this Arbitration Agreement) to enforce an arbitration award, or to seek injunctive or equitable relief.
l. Survival of Agreement. This Arbitration Agreement will survive the termination of these T&Cs and/or your relationship with Company.
m. Emergency Equitable Relief. Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
14. Indemnity
You are responsible for your use of the Site and/or the Services, and you agree to defend (at Site Owner’s option), indemnify, and hold harmless Site Owner and its officers, directors, employees, contractors, consultants, affiliates, investors, service providers, business partners, subsidiaries and agents (collectively, the "Site Owner Parties") from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your violation of any of these T&Cs, any representation, warranty, or agreement referenced in these T&Cs, or any applicable law or regulation.
Site Owner reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations) and you agree to cooperate with our defense of that claim. If the defense or settlement is assumed by you, Site Owner may at any time thereafter elect to take over control of the defense and settlement of the claim. You must not settle any claim without Site Owner’s prior written consent.
15. Release
You hereby release the Site Owner Parties and their successors from any and all claims, demands, losses, damages, rights, and actions of any kind, including for personal injury, death or property damage, that are either directly or indirectly related to or arise from your use of the Site and/or the Services, including, without limitation, in connection with the purchase, sale, advertising, marketing, promotion or use of any Tickets via the Site or the Services, or any third party information or content on the Site.
If you are a California resident, you hereby waive California Civil Code Section 1542, which states, "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."
The foregoing release does not apply to any claims, demands, losses, damages, rights, or actions of any kind for any unconscionable commercial practice by any of the Company Parties or for any such party's fraud, willful misconduct, or violation of applicable law in connection with the Services.
If you are a California resident, you hereby waive California Civil Code Section 1542, which states, "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."
The foregoing release does not apply to any claims, demands, losses, damages, rights, or actions of any kind for any unconscionable commercial practice by any of the Company Parties or for any such party's fraud, willful misconduct, or violation of applicable law in connection with the Services.
16. Feedback
If you send us any feedback or suggestions regarding the Site or our services, you grant to Site Owner and our affiliates an unlimited, irrevocable, perpetual, sublicensable, royalty-free license to use or share any such feedback or suggestions for any purpose without any obligation or compensation to you or any other party.
17. Modification of these T&Cs
We reserve the right to update or modify these T&Cs at any time without prior notice, and such changes will be effective immediately upon being posted through the Site, except as set forth below. Your use of the Site and/or the Services following any such change constitutes your agreement to be bound by the modified T&Cs.
Disputes arising under these T&Cs will be resolved in accordance with the version of these T&Cs in place at the time the dispute arose. We encourage you to review these T&Cs frequently to stay informed of the latest modifications.
18. General
a. Third Party Beneficiary: We have a business relationship with Victory Live, Inc. (“VL”), a third party company who works with us in connection with the operation of the Site and the processing of ticket purchase transactions via the Site. VL is an express third party beneficiary of these T&Cs and shall have the right to enforce them.
b. No Other Third-Party Beneficiaries: You agree that, except as otherwise expressly provided in these Terms, there shall be no third-party beneficiaries to these T&Cs.
c. No Agency. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by these T&Cs or your use of the Site and/or the Services.
d. Entire Agreement: These T&Cs, together with the Privacy Policy and any other legal notices or additional terms and conditions or policies published by Site Owner on the Site, shall constitute the entire agreement between you and Site Owner concerning the Site. If any provision of these T&Cs is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these T&Cs, which shall remain in full force and effect.
e. Assignment. We may assign or transfer our rights and obligations under these T&Cs at any time in our sole discretion. You may not assign or transfer these T&Cs, or any of its rights or obligations, without our prior written consent, which we can refuse in our sole discretion.
f. Waiver. No waiver of any provision of these T&Cs shall be deemed a further or continuing waiver of such term or any other term, and Site Owner’s failure to assert any right or provision under these T&Cs shall not constitute a waiver of such right or provision.
g. Severability: If any provision in these T&Cs is not valid or enforceable under applicable law, then the provision will be deemed modified and interpreted so as to best accomplish the objectives of the original provision to the fullest extent permitted by law; or if such a modification is not possible, then the provision will be deemed severed, and the remaining provisions of these T&Cs shall remain in effect.
19. Contact Us
If you have questions about these T&Cs or the Services, please contact us by email at the email address for Site Owner listed in the “Contact Us” section on the home page of the Site.
